Track Order

Six order states, decoded

Pending payment

The order is in, but the payment has not been captured. Most clear within minutes — one still sitting here after a couple of hours means the card was declined and the order cancels itself.

Processing

Payment captured, order in the pick queue. No tracking number yet — it reaches your inbox as soon as the label is printed.

On hold

Paused while we work something out: an address check, a payment review, or an age-verification flag. You will hear from us within one business day.

Completed

The carrier scanned the parcel at the delivery address. If nothing has arrived within 24 hours of this status, tell us and we will chase it.

Cancelled

Never shipped — usually a declined payment, or an item that sold out before we picked it. Nothing was charged, or the authorisation was released.

Refunded

The money has gone back to the card you paid with. Banks take 5–10 business days to post it to your statement.