FAQ
Everything on shipping, authenticity, payment, age verification and returns.
Are your vapes authentic?
Yes. We sell only genuine products sourced through our direct US supply chain. No counterfeits, no clones — every brand we stock is the real thing.
How fast do you ship?
We ship within the United States with free shipping on orders over $80. Orders are packed discreetly and typically leave our warehouse within 1–2 business days.
Do I have to be 21 to order?
Yes. All sales are restricted to adults 21 and older, and every order is age-verified at checkout.
What payment methods do you accept?
We accept major credit and debit cards through a secure, PCI-DSS-certified checkout. The methods available to you are shown at checkout once you enter your address.
Is my order discreet?
Yes. Orders ship in plain packaging with no product branding on the outside.
Can I return a product?
If something arrives damaged, defective or wrong, contact us and we will make it right. See our returns terms for the current window.
Do you ship to my state?
We ship to most US states, but rules vary. Tell us your state at checkout, or contact us before ordering if you are unsure.
How do I track my order?
Use our order tracking page with your order number and the email you used at checkout, or follow the tracking link in your shipping confirmation email.
Is Muze Vape legit?
Yes. We are a US retailer selling only authentic products from a direct supply chain. Every order is age-verified (21+), card payments run through a PCI-DSS-certified processor, and we publish real contact details and returns terms.
Where do you ship from?
Orders ship from our US warehouse to addresses across the United States. We do not ship internationally.
Who is behind Muze Vape?
An independent US retail team that writes the buying guides and rankings on this site. We stock the brands we carry directly and do not sell clones.